Shipping policy

ORDER PROCESSING TIME

We aim to dispatch all orders within 7-10 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

During peak season, delays to our usual processing times are expected to occur.

SHIPPING WITHIN AUSTRALIA

Goods ordered online will be delivered within approximately 5-10 working days. Free standard shipping Australia wide is available on all orders over AU $100. A flat rate of AU $10.60 postage and handling will be charged for any order under AU $100.

Express shipping and handling will be charged at $14.10 for any order.

IMPORTANT: As part of our delivery options customers can choose to sign for the parcel upon delivery, or request a safe drop. The default option at checkout is set to require signature. This is the safest option to ensure you receive your parcel, and the only acceptable option for a compensation claim if you believe your order was not delivered according to details provided at checkout. If you select the safe drop option at any stage of the delivery process, this will be at your own risk and Akna will not replace lost items.

OTHER INTERNATIONAL ORDERS

We are currently unable to ship to locations outside of Australia.

TRACKING YOUR ORDER

You can track parcels in the following ways:

Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information.

Please note you will not get tracking information until your order is processed and shipped.

Additionally you can contact Australia Post Customer Care Centre on 13 11 18.

NEED HELP?

If your order has not been delivered within the specified times please contact our Customer Service Team. You will need to quote your tax invoice number (located on the top left side of your order confirmation email) to ensure prompt service.