Shipping Policies

What shipping methods are available?

We offer various shipping methods, including standard and express options.

How long does it take to process and ship an order?

We aim to dispatch all orders within 7-10 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
During peak season, delays to our usual processing times are expected to occur.

Do you ship internationally?

We are currently unable to ship to locations outside of Australia.

Returns

What is your return policy?

We have a flexible return policy allowing returns within 30 days of purchase for eligible items.

What should I do if I want to return an item?

Please contact our customer service team for return instructions and assistance.

Materials

What materials are your products made of?

Our products are crafted using authentic Mexican materials like sterling silver for jewelry and premium leather for sandals.

How do you ensure the quality of the materials used?

We meticulously source our materials from trusted suppliers, prioritising quality, durability, and authenticity.

Do you work with sustainable or ethical materials?

We're committed to ethical practices and strive to use sustainable materials whenever possible.

Sizing

How can I determine my size when purchasing jewelry or sandals?

We provide detailed size guides for our products to help you find the perfect fit.

What should I do if the size I ordered isn't correct?

Contact our customer service team, and we'll assist you with exchanges or returns.

Care Instructions

Jewellery care

Mexican silver is pure and untreated, so exposure to humidity may cause some tarnishing on the piece. Use silver polish to restore its shine; any darkening can be easily removed. Don’t be alarmed if the piece darkens over time, as this is a natural reaction to the environment and can be remedied with proper care.
Here are some tips on how to best look after your new jewellery:

  • Avoid direct contact with perfume and cosmetics.
  • Remove when bathing or swimming.
  • Remove your jewellery before washing or using hand sanitizer.
  • Store your jewellery pieces in a cool, dry place.
  • Clean your jewellery with a soft polishing cloth.

Caring for leather

Here are some tips on how to best look after your new leather sandals:

  • After each use, wipe them clean with a soft cloth. This will remove any bits of dirt that may have stuck during wear.
  • Keep them away from water as much as possible.
    If your sandals get wet, let them dry outdoors but in the shade.
  • No dryers, blow dryers or direct sunlight, as they will all damage the leather.
  • Treat monthly with leather conditioner using a dry colourless cloth to clean and restore the leather. Allow to dry then buff to shine.