Returns policy

In addition to your statutory rights, Akna gladly offers the ability to return your items within 30 days of receiving the order. All items must be unworn in their original condition and original packaging to qualify for return.

Please note: Shipping costs of already dispatched orders are non-refundable. 

This policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Your original receipt is required as proof of purchase. We offer the below return options depending on the item you are returning: 

  • FULL PRICE ITEMS: Items purchased at full price (no promotions / discounts applied) are eligible for exchange, gift card or refund to the amount equal to the purchase price of the returned item/s.
  • PROMOTION ITEMS: Items purchased with a promotion can be returned for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
  • SALE ITEMS: Items purchased at clearance markdown price can be returned for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
  • FAULTY ITEMS: If you feel your item is faulty please contact Customer Service to discuss your options.

 

RETURN LOCATIONS

You can return your purchase via post, following the below instructions:

Please contact our Customer Service team and Submit a Returns Request form.

You will need to include your original receipt with your return.

We recommend items are returned to us via registered Australia Post to ensure that they are insured during transit. Akna is not responsible for items in transit.

All postage expenses for change of mind returns will be at customer expense.

‘Change of mind’ includes purchases you have made in error. Examples: ordered the wrong size or colour, or product fit is not as expected.

 

NEED HELP?

If you experience any issue returning a product, please submit an enquiry to our Customer Service team for assistance.